How we collect, use and protect your personal information.
121 Cars Ltd ("we", "us", "our") is a private hire vehicle operator based in London, UK. We are responsible for the personal data you provide to us in connection with our chauffeur and transfer services. You can contact us at dibyendu@121carsltd.com or by calling +44 7435 377121.
We collect personal data that you provide directly to us, including:
We may also collect technical data (such as IP address and browser type) when you use our website, via cookies and similar technologies.
We use your personal data to:
We process your data on the following legal grounds: performance of a contract (to fulfil your booking); legitimate interests (to improve our services and communicate with you); compliance with legal obligations; and, where required, your consent.
We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including payment processors, communication platforms (such as WhatsApp) and IT service providers. All third parties are required to handle your data securely and in accordance with applicable law.
We retain your personal data for as long as necessary to provide our services and comply with legal requirements. Booking records are typically retained for six years in accordance with UK tax and accounting obligations.
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (subject to legal obligations); object to processing; request restriction of processing; and data portability. To exercise any of these rights, please contact us at dibyendu@121carsltd.com.
Our website uses cookies to improve your browsing experience and analyse site usage. By continuing to use our site, you consent to our use of cookies. You can manage cookie settings through your browser at any time.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no internet transmission is entirely secure and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review it periodically.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at dibyendu@121carsltd.com or write to us at 450 Bath Rd, Longford, West Drayton UB7 0EB, London UK.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.